Effective Date: [March 2026]
CAREPLUS PSYCHIATRIC SERVICES (“CarePlus,” “we,” “us,” or “our”) is committed to protecting the privacy and security of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, communicate with us, or receive services.

1. Information We Collect

We may collect the following types of information:

a. Personal and Health Information (PHI)

  • Name, date of birth, contact information
  • Insurance and billing information
  • Medical and mental health information necessary for treatment
  • Appointment and communication records

b. Website and Communication Information

  • Information submitted through online forms
  • Phone, email, and SMS/text message communications
  • Technical data such as IP address or browser type (for security and site functionality)

2. How We Use Your Information

We use your information only as permitted by law, including to:
  • Provide psychiatric and mental health services
  • Schedule, confirm, and manage appointments
  • Communicate about insurance, billing, or administrative matters
  • Respond to questions or customer service requests
  • Comply with legal, regulatory, and healthcare obligations
SMS/text messaging is used solely for administrative, appointment-related, insurance, or customer service communications.

3. SMS/Text Message Communications

If you consent to receive SMS messages from CarePlus:
  • Messages may include appointment reminders, scheduling updates, insurance or administrative notifications, and customer service communications
  • Message frequency may vary
  • Message and data rates may apply
  • You may opt out at any time by replying STOP
  • You may reply HELP for assistance
SMS consent is not a condition of treatment and is not used for marketing purposes.

4. Information Sharing and Disclosure

We do not sell, rent, or share your personal or health information for marketing purposes.
We may share information only:
  • As required for treatment, payment, or healthcare operations
  • With service providers who support our operations under strict confidentiality agreements
  • As required by law or to protect patient safety
SMS consent and phone numbers are not shared with third parties or affiliates for marketing.

5. Data Security

We implement administrative, technical, and physical safeguards to protect your information from unauthorized access, use, or disclosure, consistent with HIPAA requirements. While no system is completely secure, we take reasonable and appropriate steps to protect your data.

6. Your Rights Under HIPAA

You have the right to:
  • Access and obtain a copy of your health records
  • Request corrections to your health information
  • Request restrictions on certain uses or disclosures
  • Request confidential communications
  • Receive an accounting of disclosures
To exercise your rights, please contact us using the information below.

7. Retention of Information

We retain personal and health information only for as long as necessary to provide services and comply with legal and regulatory requirements.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website with a revised effective date.

9. Contact Information

If you have questions about this Privacy Policy or your privacy rights, please contact:
CAREPLUS PSYCHIATRIC SERVICES
Phone: 206-554-1900
Email: info@carepluspsych.com
Address: Washington, Oregon and Tennessee. USA